Liz Lance
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Process Innovation

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The Challenge of Digitizing Services

Introduction The challenges of digitizing services are multiple; however, the benefits are considerable if successful. It has been called “one of the biggest opportunities and challenges facing enterprises — and their CIOs — today” (Weill & Woerner, 2013). Defined as “the practice of taking processes, content or objects that used Read more…

By elizabeth, 5 years9 months ago
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