Cybersecurity

Spear Phishing in Critical Infrastructure: Potential Applications of Mixed Methods Action Research

“Amateurs hack systems, professionals hack people.”  – Bruce Schneier, American cryptographer and writer. Abstract Spear phishing is a growing attack vector in critical infrastructure sectors. The majority of cybersecurity literature focuses on presenting technical solutions to technical problems; due to the complex nature of this type of social engineering attack (which Read more…

Process Innovation

The Challenge of Digitizing Services

Introduction The challenges of digitization services are multiple; however, the benefits are considerable if successful. It has been called “one of the biggest opportunities and challenges facing enterprises — and their CIOs — today” (Weill & Woerner, 2013). Defined as “the practice of taking processes, content or objects that used to Read more…

Product Innovation

Motivation In Online Communities

Q: Is the best motivation for involving customers or virtual user communities into product development to give monetary rewards in exchange of their use experiences and knowledge?  Many will agree with the statement that customers must have incentives to innovate and communicate about innovations within the community (Smith et al., Read more…

SR&ED

Why I Hate “SR&ED Consultants”

(… even though I am one.) This morning I received an invitation via LinkedIn that inspired me to write this post. It’s a topic that’s been irking me for awhile now. You may be thinking to yourself, “don’t you run a firm that specializes in SR&ED”? Yes, I do. What are SR&ED Read more…